Connie leads the Global Access client relations team responsible for the implementation and ongoing management of the company’s technology and logistics services to ensure the achievement of client’s global expansion business and brand objectives.
Connie brings over 25 years of experience helping companies grow in both direct-to-consumer and omni-channel merchant businesses.
Prior to joining Global Access, Connie was vice president for client relations and vice president for customer service at Verifi, an end-to-end payment protection and management solution. At Verifi, Connie built lasting relationships with clients, helping them make full use of Verifi’s services, and fully integrating all aspects of clients services to provide a seamless client experience.
Connie was a solutions consultant and implementation consultant with MICROS-Retail (formally CommercialWare) a provider of integrated software solutions for omni-channel retailers. In multiple roles at MICROS-Retail, Connie worked closely with both retailers and direct sellers, small and large, learning all aspects of their business and helping them compete more effectively in a challenging market.
Prior to MICROS-Retail, Connie joined Sundance Catalog when it was launched and over several years served in many roles as the company grew and evolved, including contact center supervisor, outlet store manager, warehouse manager and software specialist. Connie’s broad experience with Sundance Catalog provided a detailed understanding of the challenges and opportunities that face retailers and direct sellers in the e-commerce environment.
Connie and her husband enjoy hiking and other outdoor activities; especially exploring the National Parks system from coast to coast.